August 13, 2010

Research says customers irrationally prefer free shipping to discounts

NOTE: This post is old, and is probably on different subject matter than my current writing. It is possible the information is outdated or my opinions have changed. -- Josh Klein, May 28, 2012

According to research by Dave Bell, professor at the Wharton School of Business, customers preferred free shipping worth $6.99 to a $10 discount on a product (via Get Elastic).

If you’ve never picked up a book about the psychology of shopping, hit the bookstore now. It turns out we’re completely irrational about the simplest things involving money.

My recommendation is Robert Cialdini’s “Influence: The Psychology of Persuasion“. It’s valuable as both a marketer and a consumer. We should all be educated about the ways people attempt to influence us.

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